IT Analyst III – Application Support

Montgomery County

Kettering, OH, USA

Full time

US$25.34-31.06 (hourly)

Feb 12

This job is no longer accepting applications.

Position Overview

Under direction of management and/or guidance of senior IT staff, works on Service Desk tier I thru III tickets to ensure problem resolution and customer satisfaction.

Summary of Job Duties

Provides technical service delivery for both hardware and software issues. Works in a technical lead capacity across assigned service areas. Develops application configurations and drafts changes to business and technical processes supporting client-based applications for review with the team before publishing in the IT Knowledge Base; may conduct process reviews with lower level analysts. Provides end-to–end technical support and problem solving. Maintains a current level of knowledge in application and web development (i.e. HTML, XML, CSS, Javascript, .NET, and ColdFusion, etc.) 

Analyzes the current available third-party billing systems (i.e. Utilitec, Selectron, Central Square, etc.) to determine compatibility with and adaptability to customer needs and the County’s technical capabilities. Collaborates with technical specialists in areas such as database and application programming to adapt systems to specific departmental requirements; identifies potential problems and recommends solutions. Maintains Quality Assurance policies and procedures. Works with other county departments supporting the overall enterprise needs of the county. Upgrades, modifies and maintains the county’s hardware and software. Researches new applications, security threats, and new technology. Provides super-user training, plans and coordinates testing with assigned departments surrounding system/applications support; may mentor and/or provide guidance to lower level analysts in the performance of the above activities.

Under direction from IT management, serves as the technical lead for projects assigned. Works with the program leadership, and may mentor and/or provide guidance to lower level analysts, on documenting projects supported within the team, including but not limited to Leading Requirements Elicitation discussions with the stakeholders, identifying deliverables, mitigating risks, Drafting Scope of Work, Completing Project Charter, and Project Closure.

(Performs other duties as required)

Minimum Qualifications and Requirements

A related Bachelors' degree with 2 years of progressive IT experience

OR a related Technical/Associate's Degree with 4 years of progressive IT experience.

OR evidence of equivalent minimum qualifications (education, experience or a combination of the two)

Must have valid Ohio Driver's License with acceptable driving record and show proof of insurance.

Background Check Information:

 The final candidate selected for the position will be required to undergo completion of a background check, which will include a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

 In addition to these, a Motor Vehicle Report check and verification of your former employment is required.

 Supplemental Information:

 In order to be considered for this position, you must apply on-line through this posting website. We no longer accept paper applications.

 We cannot give you credit for your qualifications, experience, education and training in the job selection process if you do not provide it in your on-line application.

 We will communicate with you through the email you provided in your profile and job application. Be sure to check your email often.

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Montgomery County